1. Information We Collect

When you create or use a Valydoc account, we may collect information that you provide directly, including:

• Your name.
• Your email address.
• Your company or business name, if provided.
• Your country and timezone.
• Your account and subscription information.
• Content you choose to upload or enter into Valydoc.
• Information you provide when contacting Valydoc.

Valydoc does not currently require a phone number when creating an account.

Birthday Slideshow Information

Account holders may add information about family members or other individuals for Birthday Slideshow features. This may include a name, relationship, full date of birth, photographs, captions, notes or personal messages, and other celebration-related information.

Full dates of birth may be used to calculate birthday timing and age. Account holders can control whether certain information, such as a person's name, age, or relationship, appears on the display.

Account holders are responsible for ensuring that they have appropriate permission or authority to provide and display information about other individuals.

2. Uploaded Content

Valydoc allows users to upload personal or business content for use with digital displays. Uploaded content may include photographs, slideshow content, logos, menus, business information, captions, event information, and other materials.

Uploaded content is primarily used to provide the services selected by the account holder. Valydoc does not claim ownership of customer-uploaded content simply because it is uploaded to the service.

Authorized Valydoc administrators may access uploaded content when reasonably necessary for:

• Technical support.
• Troubleshooting.
• Security.
• Account administration.
• Enforcement of Valydoc policies.

Valydoc may remove or restrict access to content that it reasonably believes is illegal, harmful, infringing, abusive, or otherwise violates Valydoc policies. When reasonably possible, the account holder will be notified if content is removed or restricted and may request a review of that decision.

3. Artificial Intelligence and Image Analysis

Valydoc does not currently use customer-uploaded photos or content to train artificial intelligence models.

Valydoc does not currently use:

• Facial recognition.
• Automated image analysis.
• AI-based content analysis.
• AI systems to make significant decisions about user accounts.

If Valydoc introduces such features in the future, this Privacy Policy may be updated accordingly.

4. How We Use Information

Valydoc may use information to:

• Create and maintain user accounts.
• Authenticate users.
• Provide Birthday Slideshow, Photo Slideshow, Digital Menu, and other digital-display features.
• Store and display content selected by users.
• Manage subscriptions and service access.
• Manage storage limits.
• Respond to support and privacy requests.
• Maintain and secure the service.
• Troubleshoot technical problems.
• Prevent unauthorized access, misuse, or fraud.
• Comply with applicable legal obligations.

5. Payments and Stripe

Subscription payments are processed through Stripe.

When making a payment, Stripe may collect information such as your name, payment-card information, billing information, and other information necessary to process the transaction.

Valydoc does not store full payment-card numbers or card security codes in its own application database.

Valydoc may store limited subscription information necessary to manage service access, including:

• Selected plan.
• Billing cycle.
• Subscription status.
• Stripe subscription identifiers.
• Stripe checkout or price identifiers.
• Subscription start and expiration dates.
• Cancellation information.
• Trial information.

Stripe handles payment information according to Stripe's own privacy and security practices.

6. Hosting and Data Storage

Valydoc currently uses Hostinger for website hosting and infrastructure.

Valydoc's hosting environment is located in the United States, including servers located in Massachusetts and backup infrastructure located in the United States.

Hostinger may process limited technical information as part of normal website hosting, security, maintenance, and troubleshooting.

7. International Users

Valydoc may be used by customers outside the United States. If you use Valydoc from another country, your information may be transferred to, stored in, or processed in the United States.

Where required by applicable law, Valydoc will take reasonable steps to use appropriate safeguards for international data transfers.

8. Cookies and Sessions

Valydoc uses essential cookies and session technologies to:

• Keep users signed in.
• Maintain secure account sessions.
• Remember certain account or display settings.
• Protect forms and accounts.
• Support normal website functionality.

These technologies are necessary for core Valydoc features. If essential cookies are disabled, some parts of Valydoc may not function properly.

Valydoc does not currently use analytics or advertising-tracking tools.

9. Location Information

Valydoc does not currently collect precise device location for normal account use. Users may voluntarily provide information such as their country and timezone.

Valydoc does not currently use device GPS information for standard account functionality.

10. Targeted Advertising

Valydoc does not currently sell customer personal information.

Valydoc does not currently share customer personal information with outside advertisers for targeted advertising. Customer-uploaded photographs and other uploaded content are not used for targeted advertising.

11. Marketing Communications

Valydoc may send promotional emails, product announcements, special offers, discounts, or information about new features only when users choose to receive those communications.

Users may unsubscribe from marketing communications at any time using the unsubscribe option provided in those messages.

Unsubscribing from marketing communications will not prevent Valydoc from sending essential service communications, such as:

• Billing notices.
• Subscription information.
• Security alerts.
• Password-related messages.
• Important account or service notices.

12. Data Security

Valydoc uses reasonable technical and administrative safeguards intended to protect user information and uploaded content.

These measures include:

• HTTPS/TLS encryption for information transmitted between users' browsers and the Valydoc website.
• Password hashing so user passwords are not stored in readable plain text.
• Account authentication.
• Access controls for administrative functions.
• Hosting-provider backup and security systems.

No internet-based service or storage system can guarantee absolute security.

Users are responsible for keeping their login credentials confidential and controlling access to devices connected to their Valydoc account or displays.

13. Security Incidents

If Valydoc becomes aware of a security incident involving personal information, Valydoc will investigate the incident and take reasonable steps to address it.

Where required by applicable law, Valydoc will notify affected users and/or appropriate authorities.

14. Data Retention

Valydoc may retain account information, subscription information, and uploaded content while an account or subscription remains active.

After an account is deleted or a subscription is canceled, Valydoc may retain account information and uploaded content for up to 60 days before deletion. Users may request earlier permanent deletion.

Certain information may be retained for a longer period when reasonably necessary for:

• Billing or financial records.
• Security.
• Fraud prevention.
• Legal compliance.
• Dispute resolution.
• Recordkeeping.

15. Backups

Valydoc's hosting provider maintains backup copies for security and disaster recovery.

Information deleted from the active Valydoc service may temporarily remain in backup copies until those backups are replaced or expire according to the hosting provider's backup-retention practices.

Backup copies are not intended for normal account access. A permanent deletion request removes the information from the active Valydoc service once the request has been processed, but temporary backup copies may remain until the applicable backups expire.

16. Permanent Account Deletion

Users may permanently delete their Valydoc account through account settings.

Once a permanent deletion request is processed:

• The account is removed from the active Valydoc service.
• Associated uploaded content is removed from the active service.
• The deletion is considered permanent.
• Deleted content will not normally be restored.

Certain billing, security, legal, or recordkeeping information may still be retained when reasonably necessary or required by law.

Users may also request deletion by contacting Valydoc at stephnely89@gmail.com.

17. Your Privacy Choices

Users may manage certain information through their Valydoc account. Depending on the available feature, users may:

• Update account information.
• Edit uploaded content.
• Delete uploaded content.
• Delete family-member information.
• Change display settings.
• Manage their subscription.
• Permanently delete their account.

For privacy requests that cannot be completed through account settings, users may contact stephnely89@gmail.com.

Valydoc may take reasonable steps to verify that a privacy request is being made by the account holder or an authorized person.

18. Children and Age Requirements

You must be 18 years of age or older to create or manage a Valydoc account.

Valydoc is not designed for children to independently create or manage accounts. Adult account holders may upload photographs or information involving children, family members, or other individuals when they have appropriate permission or authority to do so.

If you believe information involving a child has been submitted improperly, contact Valydoc at stephnely89@gmail.com.

19. Display Privacy

Valydoc accounts and displays require authentication. However, information shown on a television, monitor, kiosk, or other physical display may be visible to people near that screen.

Account holders are responsible for choosing:

• What information is displayed.
• Where the display is located.
• Who may be able to view the screen.
• Whether information such as names, ages, or relationships should be visible.

20. Third-Party Services

Valydoc currently uses third-party providers to help operate the service, including:

• Hostinger — website hosting, infrastructure, data storage, and backups.
• Stripe — subscription payment processing.

These providers may process information necessary to perform their services and have their own privacy and security practices.

Valydoc may add or change service providers as the service develops.

21. Support Communications

Valydoc does not currently maintain a separate customer-support history database.

Messages sent through email or other contact methods may remain in the communication system used to receive and respond to those messages until they are deleted.

22. Changes to This Privacy Policy

Valydoc may update this Privacy Policy from time to time as the service, technology, or applicable requirements change.

When changes are made, the effective date or last-updated date at the top of this policy will be updated. For material changes, Valydoc may also provide notice by email, through a user account, or by another reasonable method.

The current version of the Privacy Policy will be available through the Valydoc website.

23. Contact

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, contact:

Valydoc Digital Signage
Email: stephnely89@gmail.com

You may also use the Valydoc Contact page.