1. Subscription Charges
Valydoc Digital Signage offers monthly and yearly subscription plans. When you purchase a paid subscription, you authorize the applicable subscription charge through our payment processor, Stripe.
Before completing checkout, you are responsible for reviewing the selected service, plan, billing cycle, and price shown at checkout.
2. Free Trial
Eligible new accounts may receive a 15-day free trial. A payment card is not required to activate Valydoc's account-based free trial.
Because no subscription payment is charged for the free trial itself, there is no trial charge to refund.
3. Refund Requests
If you believe you were charged incorrectly, charged more than once, charged for the wrong plan, or experienced another billing problem, contact Valydoc as soon as reasonably possible so the transaction can be reviewed.
Refund requests are reviewed individually based on the circumstances of the charge. Submitting a refund request does not automatically guarantee that a refund will be approved.
Where applicable law requires a refund or other remedy, Valydoc will comply with those legal requirements.
4. Subscription Cancellations
You may cancel a subscription to prevent future renewal charges. Cancellation does not automatically refund a payment that has already been processed.
Unless otherwise stated for your plan or required by law, access to paid features may continue until the end of the applicable paid billing period.
Cancellation of a subscription and permanent deletion of a Valydoc account are separate actions. For information about account data retention and deletion, please review the Privacy Policy.
5. Monthly and Yearly Plans
Monthly and yearly subscriptions cover different billing periods. A change of mind after purchasing a subscription does not automatically make the charge refundable.
If you accidentally purchase the wrong service, plan, or billing cycle, contact Valydoc promptly so the situation can be reviewed.
6. Duplicate, Incorrect, or Unauthorized Charges
If you believe a charge was duplicated, processed incorrectly, or was not authorized by you, contact Valydoc promptly with enough information to identify the transaction.
For security, never send a full credit or debit card number, card security code, or other sensitive payment credentials by email or through the contact form.
7. Service or Technical Problems
If you experience a technical problem with Valydoc Digital Signage, please contact Valydoc and provide enough information for the issue to be investigated.
A temporary interruption, device problem, internet connection problem, unsupported configuration, third-party outage, or other issue outside Valydoc's reasonable control does not automatically qualify a payment for a refund.
If a significant Valydoc service problem materially prevents use of a paid service, Valydoc may review the circumstances and determine an appropriate remedy where warranted.
8. Refund Processing
Subscription payments and approved refunds are processed through Stripe.
If a refund is approved, the amount and timing of the refund may depend on the circumstances of the request, the original transaction, the payment method, Stripe, and the user's bank or card issuer.
After Valydoc submits an approved refund, the time required for the funds to appear in your account is controlled by the payment processor and financial institution and may vary.
9. Partial Refunds and Unused Time
Cancellation does not automatically entitle a user to a partial or prorated refund for unused time remaining in a monthly or yearly billing period.
Valydoc may approve a full or partial refund when appropriate based on the circumstances or when required by applicable law.
10. How to Request Billing Help or a Refund
You may request billing assistance or a refund review through the Valydoc Contact page and select Billing & Subscription, or email stephnely89@gmail.com.
Please include:
- The email address associated with your Valydoc account.
- The service or subscription involved.
- A brief explanation of the billing problem.
- The approximate charge date, if known.
Do not send your full credit or debit card number or card security code.
11. Chargebacks and Payment Disputes
If you believe a Valydoc charge is incorrect, Valydoc encourages you to contact us first so we can review the issue.
Nothing in this policy prevents you from exercising any rights available through your bank, card issuer, Stripe, or applicable law.
12. Changes to This Policy
Valydoc may update this Refund & Cancellation Policy from time to time as services, subscription options, billing procedures, or applicable requirements change.
When changes are made, the effective date or last-updated date at the top of this policy will be updated. The current version will be available through the Valydoc website.
13. Contact
For billing, cancellation, or refund questions, contact:
Valydoc Digital Signage
Email: stephnely89@gmail.com
You may also use the Valydoc Contact page.